Everything You Need to Know About PayTap

Read through this guide from top to bottom — by the end, you'll understand exactly how PayTap works, why it's safe, and how to get started.

Understanding PayTap

Learn what PayTap is and how it transforms vehicle payments

Getting Started

How to get your PayTap tag and start using it

Payments & Usage

Where and how to use PayTap for everyday payments

Security & Safety

How PayTap keeps your payments and data safe

Managing Your Account

Control your wallet, limits, and settings

KYC & Account Limits

Understanding verification requirements and transaction limits

Fleet & Business Use

PayTap for businesses and fleet operators

Troubleshooting

Common issues and how to resolve them

Support & Account Closure

Get help and manage your account

Everything You Need to Know About PayTap

Understanding PayTap

What is PayTap?

Is PayTap similar to FASTag?

How does PayTap work?

Why was PayTap created?

Getting Started

How do I get a PayTap tag?

Where should I place my PayTap tag?

Do I need a mobile app to use PayTap?

Payments & Usage

Where can I use PayTap?

Do drivers need cash anymore?

Security & Safety

What if someone taps my PayTap tag from outside the vehicle?

Is my bank account linked to PayTap?

How does PayTap keep my payment information safe?

What if someone still manages to tap my tag?

What are the payment limits?

Can I disable contactless payments?

Managing Your Account

How do I load money into PayTap?

Can I set spending limits?

KYC & Account Limits

What is KYC and why do I need it?

What are the limits with minimum KYC?

What are the limits after full KYC?

How does KYC work for corporate accounts?

Fleet & Business Use

Can I manage multiple vehicles?

Can I track expenses by vehicle?

Troubleshooting

What if a payment fails at a petrol pump?

How can I test if my PayTap tag is working?

Why do some transactions fail even when the tag is working?

Support & Account Closure

How can I contact customer support?

How do I close my PayTap account?